Customer Success Manager, Measurement

Job Description

• Develop and maintain strong relationships with a portfolio of publishers to understand their goals, challenges, and needs. • Serve as the main point of contact for publishers, providing ongoing support, guidance, and strategic advice to retain and grow the business throughout the customer lifecycle. • Collaborate cross-functionally with sales, operations, product, and support teams to ensure ongoing success. • Create and execute customized success plans for each client, identifying key metrics and milestones to drive the adoption and usage of our products. • Proactively identify opportunities for upselling, cross-selling, and expanding our solutions to meet evolving customer needs. • Support Product team with user feedback and insights related to new releases of our tools and products • Monitor customer health metrics, analyze data, and leverage insights to anticipate publisher issues and provide proactive solutions. • Conduct regular check-ins, business reviews, and training sessions to drive product adoption and gather feedback for product improvement. • Advocate for publishers' needs internally, championing customer-centric initiatives to improve the overall customer experience.

Qualifications

• 4-5+ years of Customer Success experience, Account Management experience or related business experience, preferably within the measurement space. • Capacity, passion for, and ability to represent the value and impact of our technology on our partners, teams, and its relationship to our overall business goals. • Strong knowledge of digital advertising and space: media planning, creative, and publisher trafficking and relationship management • Selling experience specifically in upselling of clients on products and services a plus • Experienced in compiling, documenting and communicating client requirements to internal stakeholders (in production, or creative services, or operations) • Must have experience managing and executing digital campaigns as main client point of contact • Future-minded individual with a strong desire to contribute to an emerging leader in the online media space • Thrives in a dynamic, fast-paced, high-growth work environment • Strong working knowledge of entire Microsoft Office suite • Bachelor's degree

Benefits

• High visibility role with a tremendous amount of growth potential • Competitive compensation package for qualifying employees, which includes: health, dental, and vision insurance. Life insurance, PTO + Sick Days, 401K + match, a volunteer program, paid parental leave and stock options. • Personal & Professional Developmental Resources, including: Bravely for on-demand, unlimited, and confidential access to coaching; job shadowing and mentorship programs; employee led DEI committees, access to LinkedIn Learning, and more. • Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.