Product Owner - R01538753

Job Description

• Lead the development and implementation of contact center solutions, with a primary focus on voice. • Drive the migration of existing contact centre (Aws, connect, Twilio, Genesys, Five 9) platforms from on-premise to cloud-based solutions. • Collaborate closely with cross-functional teams to ensure seamless integration and alignment with business goals. • Serve as the primary point of contact for stakeholders, ensuring clear communication and understanding of project requirements. • Demonstrate exceptional interpersonal, communication, and listening skills to effectively lead and motivate the team. • Adapt to changes and challenges with a proactive and go-getter attitude. • Support the transition from Twilio voice to Zoom SDK version, ensuring continuity and minimal disruption. • Provide secondary support for video contact center needs as required.

Qualifications

• Bachelor’s degree in computer science, Engineering, or a related field. • 5+Years experience in Contact center in voice and video capabilities • Twilio is not a must, Genesys, Amazon connect, Five 9 etc. • Excellent problem-solving and communication skills. • Ability to work independently and collaboratively within a team.

Benefits

• Be part of Vertical, helping customers to gain and sustain competitive edge through accelerated digital transformation programs. We help businesses take advantage of today’s disruptive technology, acting as their trusted partner to build world-class products and solutions. Our proven solutions and engineering machinery are business outcome-driven, blending technology excellence with unwavering quality of service deliver.