Customer Success Manager

Job Description

• Responsible for working with iManage Cloud customer base • Improving customer interactions and achieving outcomes • Building strong relationships with key customer stakeholders • Coordinating iManage activities and serving as an advocate for the customer • Prepare and present customer Business Value Reviews

Qualifications

• Bachelor’s Degree in Business, Business Administration, Information Management, or equivalent • 3-5+ years’ experience in Management Consulting, Relationship Management, or Customer Success in a SaaS environment • Excellent business communication, organizational and project management skills

Benefits

• Competitive salary • Market competitive bonus • Health/Vision/Dental/Life Insurance • 401k Retirement Savings Plan with a company match • Enhanced leave for expecting parents • Flexible time off policy • Access to company wellness days • Free access to Healthy Minds app