Enterprise Account Manager

Job Description

• Be a leader within an integrated customer operations team, spearheading the direction of all of your assigned accounts. • Be accountable for and drive renewals, upsell and cross sell for your book of business, ensuring that both the customer and Later grow together. • Partner with strategy and execution leads to identify new opportunities for your customers to grow with Later. • Build Success Plans for all of your customers and nurture customers towards those success plans. • Build account maps to help expand the footprint of our partnership into the customers you’re supporting. • Establish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewal. • Identify influential executives (VP’s and C-Suite, sometimes in other departments), that are facing high-value problems, and develop a connection with them. Discover ways that Later’s product and services can bring value to their business goals. • Act as the “Voice of Customer” for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales and professional services. • Become an expert at demonstrating the value of Later’s products and services

Qualifications

• 6+ years experience in a strategic account management, customer success, account executive or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech or agency space where you were directly responsible for retaining and growing revenue. • Experience navigating complex enterprise sales cycles is strongly preferred • Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision makers and executives. • Strong time management skills to ensure goals, KPI’s, and defined business outcomes are achieved. • Experience working cross functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achieved. • Demonstrated ability to act as a trusted advisor to customers, showing you are able to make strategic and actionable recommendations that map to their business goals. • Proven success at finding key stakeholders, making a meaningful connection and building a positive relationship with them. In particular, being able to identify who the successors may be in a business that has fast revolving doors and making contact in advance of the change. • Team player with a can-do attitude, willing to jump in and find solutions with minimal guidance.

Benefits

• Flexible PTO: We want you to take the time off when you want or need to recharge! • Learning & Development: We provide growth opportunities through training, coaching, mentorship programs, and workshops. • Parental benefits: We offer parental leave top-ups, family forming support, and a life-transitions program to ensure you and your family are well supported when returning to work. • Healthcare: Our comprehensive benefits package includes health, dental, vision, STD & LTD, 401k contribution plans (US-based employees), and an Employee and Family Assistance Program to support the well-being of you and your family. • Employee Resource Groups: Belonging is an important part of doing your best work. These ERGs provide support and community for employees.