Senior Account Manager

Job Description

• Build and foster positive relationships with clients understanding their business needs, and ensuring satisfaction & results with our platform. Expertly multi-threads within accounts to expand usage and build deeper relationships • Carry two sales quotas, renewals + growth, assigned by the business • Sr. Account Managers are responsible for achieving or exceeding these targets through retaining revenue, upselling, and expanding customers within their book of business • Through whitespacing & deep discovery, identify opportunities to expand usage of the platform within their book of business. Strategically & tactically supports platform growth by additional feature adoption, successfully migrating campaigns to drive revenue growth & customized renewal proposals • Deeply understand the goals & needs of your accounts through discovery and by evaluating overall health metrics, data points & potential risks to retain & grow clients at the time of renewal • Skillfully negotiate contracts, pricing, and terms with clients • Navigate contracts with a holistic lens & work to secure long-term commitments from clients • Skilfully & creatively, develop and execute effective sales strategies to achieve and exceed quota • Demonstrates ability to drive the sales cycle across multiple departments from identification to closing • Collaborate with Growth Strategists to implement plans for successful adoption • Collaborate with other departments, such as marketing, PMM & product to drive lead generation & advocate for product needs • Provide accurate sales forecasts and regular updates on opportunities that have been identified & actively pursued • This includes tracking progress towards quota and identifying areas for improvement • Effectively & consistently provide well-articulated account updates to executive leadership • Work in close collaboration with the Growth Strategist team & continue to identify areas of opportunity to support growth with our clients • Work closely with internal teams, including marketing, customer experience, and product development, to ensure a cohesive and positive customer experience • Serve as a lead for special projects &/or as a peer mentor

Qualifications

• 5+ years experience in sales, preferably in a SaaS or technology environment • Seasoned sales acumen and negotiation skills • Excellent communication and interpersonal skills • Results-oriented mindset with a focus on achieving and exceeding revenue targets • Deep familiarity with our platform, its features, and the competitive landscape • Ability to manage a book of client accounts and prioritize effectively • Proven track record of listening, negotiating, and presenting to clients • Experience using a CRM, preferably Salesforce

Benefits

• Market competitive pay • Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions • 401(k) retirement plan with company matching • Hybrid workplace with fully remote flexibility for many roles • Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses • A variety of mental and wellness programs to support employees • Generous paid parental leave and family planning stipend • Company provided life and disability coverages • Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday • Learning & development and recognition programs • "Gives Back" Program where employees can nominate a fundraiser every week for a donation from the company • Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization • Employee resource groups • Your work has a real purpose and will help change lives on a global scale • You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together • We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose • We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!