IT Engineer

Job Description

• You will be the first dedicated IT engineer at Lumos. You will have a unique opportunity to see the IT function grow from the ground up at a company that’s rewriting the IT playbook, one that works better in our software-eaten world. You will initially wear many hats as the team expands in the next year. Your work will include front-facing IT support for our fast-growing employee base, backend work to administer our software and hardware, and efforts to codify & improve upon our current IT procedures. You will have the opportunity to collaborate closely with members of our engineering team, security, and more • Our technology stack includes: Lumos, Okta, Slack, Salesforce, Zoom, Asana, Vanta, JAMF, Google Workspace, among others

Qualifications

• Troubleshooting all IT-related problems at Lumos via internal helpdesk support, unblocking employees, and ensuring minimal disruption to business operations • Administering a wide variety of SaaS apps by leveraging the power of Lumos, including managing vendor relationships, operational excellence, cost, and implementing and enforcing access management to follow least privilege and company policy • Understand existing IT-related process in order to codify them, document them, and turning them into standard process, implementing new procedures where none exist, and proactively suggesting and making improvements to the status quo • Finding root-cause for issues related to software and hardware and find optimal solutions for the business, which may involve scripting, navigating APIs, or low-code automation • Managing inventory for all IT hardware and software, including ordering / procurement of equipment • Communicating effectively with the company on IT-related projects • Willingness to go beyond what is outlined in this description. You will be our first IT engineer. As Lumos grows and evolves so will your role

Benefits

• Remote work culture (+/-4 hours Pacific Time) • Medical, Vision, & Dental coverage covered by Lumos • Company and team bonding trips throughout the year fully covered by Lumos • Optimal WFH setup to set you up for success • Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best • Up to (4) months off for both the Birthing & Non-birthing parent • Wellness stipend to keep you awesome and healthy • 401k contribution plan