Support Engineer

Job Description

• As a Support Engineer, you’ll manage and resolve support requests, maintain our knowledge base, and use various tools to troubleshoot issues, ensuring our users have a seamless experience. This role includes a mix of core responsibilities and opportunities for extended contributions. • We all work closely with our users, learning from their experiences, and turning our learnings into ideas for improving Baseten’s support processes and user experience.

Qualifications

• Resolve critical user issues across and develop tools to assist customers in smoothly deploying ML models at scale • Own and maintain our internal and external Product Knowledge Bases • Collaborate with our Forward Deployed Engineering team to troubleshoot complex ML pipeline issues, from data preprocessing to model serving • Assist users in optimizing ML models, including working with technologies like TensorRT for GPU acceleration • Become an expert in our open-source Truss library, contributing to its development and helping users package diverse ML models efficiently • Identify patterns in user feedback to shape our product roadmap, particularly around ML model deployment and scaling features

Benefits

• Competitive compensation package (Unlimited PTO, 401k, covered healthcare premiums, remote-first culture) • A unique opportunity to be part of a rapidly growing startup in one of the most exciting engineering fields of our era • An inclusive and supportive work culture that fosters learning and growth • Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities