IT Support Specialist

Job Description

• Databricks is hiring an experienced IT Support Specialist to help scale and optimize business processes, working with users globally to improve productivity • Provide in-person service at our London office by resolving a variety of technical issues • Work collaboratively across IT and serve as an ambassador for the IT organization with internal stakeholders • Maintain the asset inventory system and ensure all hardware/software allocations are logged

Qualifications

• Experience working on a high-volume ticketing system (+4000 PM) • 2+ years of experience or related experience in administering and maintaining ITSM systems and associated tools • Extensive experience providing high-caliber support to all levels of staff • Experience supporting customer IT needs within a global team supporting multiple regions and time zones • In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365) • Provide other services to reduce tickets and ticket closure times • Work with partners to find efficiencies and implement improvements to our internal systems • Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune • Extensive experience troubleshooting AV/Conference room issues and Office Network related issues • Must have the necessary soft skills to work in a customer-facing environment: - Effective Communication: The ability to convey technical information clearly and understandably for non-technical users. - Active Listening: Listening carefully to users’ issues and concerns to understand their needs fully. - Patience: Remaining calm and patient, especially when dealing with users who may be frustrated or stressed due to technical issues. - Empathy: Understanding and acknowledging users’ concerns and frustrations and showing compassion toward their situation.

Benefits

• Comprehensive health coverage including medical, dental, and vision • 401(k) Plan • Equity awards • Flexible time off • Paid parental leave • Family Planning • Gym reimbursement • Annual personal development fund • Employee Assistance Program (EAP) • Mental wellness resources