Internet Fulfillment Supervisor

Job Description

• Supervise development and performance of 20+ associates, including daily operational procedures • Conduct training classes and provide instruction for associates • Handle all customer service related issues and e-mails in a timely and efficient manner • Plan, coordinate and assist with the daily operational workflow to achieve maximum productivity and positive customer experience • Monitor process accuracy as compared to established goals and coaches/recognizes associates accordingly • Supervise the reconciliation of cycle counts as well as annual physical inventories • Create environment of teamwork, collaboration and open communication • Understand and manage all safety procedures and ensures safe work practices are followed and maintained • Monitor daily staff to ensure completion of distribution center tasks in a timely and accurate manner on a day to day work plan • Conduct Observations on a daily basis to provide coaching and feedback to associates • Makes adjustments as needed to meet deadlines & performs other job duties as required

Qualifications

• High school diploma or GED equivalent required • At least 2 years’ experience in fulfillment center or warehouse/distribution center supervising 20+ people • Wave planning experience a plus • Experience working with various Warehouse Management Systems. (i.e. Manhattan, Red Prairie, Highjump) • Ability to lead and develop people in a team environment • Solid knowledge in Excel, Microsoft Word, Outlook and a computerized warehouse management system

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service