Community Manager

Job Description

• Collaborate with the Operations, Support, Communications and Marketing teams to create and execute community engagement campaigns and content • Develop and execute community engagement strategies to increase participation and satisfaction, including overseeing community platforms such as Reddit and Linkedin and managing our internal Slack community • Be responsible for community support to answer questions, complaints or comments on our platforms and social media channels • Organize virtual events to foster a sense of community, monitor community feedback and sentiment to proactively address concerns, and manage and grow our online presence across various platforms • Build/maintain a repertoire of content/content template for various channels (eg. emails, texts, in-app messaging, support content) • Gather and analyze user feedback, insights, and trends from the platform and online communities to improve our product and engagement strategies through metrics • Work with many key internal stakeholders like Legal, Communications, Support, Pay and Product teams

Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Finance, or related field and 2+ years Communications, Marketing Operations, Field Operations, Program Management, Project Management, or related experience • Proven experience in community management or related field, specifically running an active and successful community with thousands of members on online platforms like Slack or Discord • Managed the social media presence of a technology product • Strong and clear communication skills, both verbal and written – able to synthesize complex details into accessible and digestible content • Ability to analyze quantitative metrics and adapt strategies accordingly • A strong orientation towards outcomes, and a willingness to roll up your sleeves to get the job done • Passion for creating a positive and engaging community experience

Benefits

• Comprehensive health, dental and vision coverage • Retirement benefits • Learning and development stipend • Generous PTO • Possibly eligible for additional benefits such as a commuter stipend