Senior Manager, Operations Forecasting & Planning

Job Description

• Manages stakeholder relationships and expectations and actively keeps them informed of the status of open/queued requests. Gather feedback and guides improvements in the operating model • Help package multiple analyses into a cohesive recommendation for the business • Engage with senior leadership at different levels on matters concerning related functional areas and makes recommendations for executive decision-making • Implement processes that improve the team’s execution, and works with incomplete / ambiguous information • Drive the strategy and culture for the team to be effective and aligned with our objectives • Understand the use, flow, and generation of data within a complex ecosystem of business processes articulates findings to audiences with varying degrees of technical knowledge • Manage, coaches, develops a team of high performing data analysts. Drive a positive team culture, high-quality work, accomplishments and recognition • Help clear strategic and tactical roadblocks for the team and enable delivery of high-quality work products to stakeholders • Project manages the team’s analytical deliverables and ensures KPIs/SLAs are met • Partners with Associate Director / Director in setting vision and goals for the team • Enhance essential operational and analytical dashboards, and define the requirements to enhance them as our users’ needs evolve • Identify opportunities to create models and tools that improve processes and overall drive efficiencies • Compliance with all applicable laws and regulations • Other duties as assigned

Qualifications

• 4+ years of technical work experience in forecasting and/or modeling • 6+ years experience in SQL, with the ability to filter, aggregate, and build CTEs, or proficiency in R or Python, including experience with Pandas, for loops, and statistical tests • 6+ years experience, including proficiency in Google Sheets or Excel skills, with ability to use VLookup, nested if statements and connected Sheets • 2+ years of experience in business/operations planning • 3+ years in a client-facing role with experience managing issues with stakeholders • 4+ years demonstrated ability to work with large datasets and distill analyses into relevant insights with a structured and systematic thought process • 3+ years experience in managing, coaching and developing teams

Benefits

• medical, dental, and vision benefits • 11 paid holidays • paid sick time • paid parental leave • 401(k) plan participation • life and disability insurance • paid wellness time and reimbursements