Senior Manager, Toast Account Operations

Job Description

• Manage a team of Managers for exceptional customer experience • Define new performance metrics • Collaborate cross-functionally across departments • Identify new ways to deliver customer delight • Handle escalated customer issues • Manage Salesforce, NetSuite, Five9, and related applications

Qualifications

• 10+ years in Customer Success or SaaS based roles • 5+ years experience in leading & managing teams • Experience in cross-functional initiatives • Excellent communication and interpersonal skills • Love for developing people in a high growth environment • Enthusiastic about technology • Strong project management skills • Ability to operate strategically and tactically

Benefits

• Competitive compensation and benefits programs • Total rewards package includes earnings potential, equity, and benefits for a healthy lifestyle • More details at https://careers.toasttab.com/toast-benefits