Customer Onboarding Manager

Job Description

• Be a subject matter expert on Smartly's products and services • Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform • Take ownership of the technical execution of the onboarding plan • Set up campaign drafts and reporting views for new customers • Utilize feeds to create automations and streamline customer workflows • Tailor the onboarding journey to each customer • Take ownership of organizing and managing the onboarding process • Collaborate with relevant teams to ensure all sales commitments are successfully delivered • Create visually appealing and effective decks using Google Slides

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience • 3 - 5 years digital experience ideally in a Social Media role • Strong understanding of digital advertising platforms and tools • Experience working with Google Sheets • Proficiency in creating visually appealing and impactful presentations using Google Slides • Excellent communication and interpersonal skills • Detail-oriented and highly organized with strong project management skills • Problem-solving mindset and ability to navigate complex situations • Self-motivated and proactive with the ability to work independently and prioritize tasks • Ability to thrive in a fast-paced and collaborative team environment

Benefits

• Five weeks paid time off (PTO) • 11 company paid holidays • Unlimited sick days • Generous healthcare packages & mental health benefits • Monthly wellness benefit and learning reimbursement opportunities • 401K plus matching & equity grants for all new Smartlies • Volunteer time off days & company donation matching opportunities • Choice of computer (MAC or PC) • And so much more…