Manager Application Support, Customer Experience

Job Description

• Lead the Client Experience Support team to deliver exceptional service • Troubleshoot and investigate product bugs • Manage and handle day-to-day customer issues • Responsible for assigning product issues diligently • Diagnose and troubleshoot technical issues reported by clients • Document findings and follow processes for clear process flows • Partner with product and technical teams for rapid bug resolution • Communicate priorities clearly according to protocol • Provide updates to all involved stakeholders • Partner with stakeholders with empathy • Communicate clearly about known issues and workarounds • Monitor bugs for trends and improvement opportunities • Collaborate for bug management process improvement

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Healthcare Management, or a related field required • 3+ experience as a Support Manager in the healthcare industry preferred • Proficiency in JUnit framework and Cypress automation tools. • Basic knowledge of the healthcare domain. • Strong leadership and team management skills. • Excellent analytical, problem-solving, and decision-making abilities. • Superior attention to detail and a commitment to maintaining high standards. • Ability to communicate effectively with both technical and non-technical stakeholders. • Knowledge of agile development methodologies.

Benefits

• Health insurance • 401k • Bonus