Senior Product Support Engineer - Tier 3 (U.S.)

Job Description

• The Senior Product Support Engineer - Tier 3 will focus on supporting the success of the team through responsiveness, troubleshooting, problem solving, case management and client service/communication • Work closely with clients, Tier 2 representatives, and cross-functionally to efficiently identify and solve the most complex issues • Maintain an expert understanding of the Industry & Company and an expert level knowledge of the Raintree product • Influence product direction and defect prioritization • Create business cases to support the development of tools and/or product changes to drive the independence and scalability of the department

Qualifications

• Bachelor’s degree or relevant experience • At least 9 years of software application support experience in a SaaS environment • At least 7 years of Raintree Software Support Experience ideal • Expert technical aptitude • Proven track record of expert client support, troubleshooting, and problem solving in a complex, technical environment • Medical/Revenue Cycle Management experience preferred • Must be able to work on a Pacific Time Zone schedule (8am-5pm PT preferred)

Benefits

• Remote First • Paid Time Off/11 Paid Holidays/Year-End Holiday Break • Health, Dental, Vision, HSA/FSA • 401K with Company Match • Disability & Life Insurance • Employee Assistance Program • Paid Parental Leave • WFH Supply Budget