Self-service Activation Lead, Business Operations

Job Description

• Drive the self-service customer onboarding strategy and execution, working directly with VP Customer Activation, Scaled Customer Success Managers, and Product • Partner directly with Scaled CSM leadership to iterate on new scaled onboarding initiatives, including group onboarding motions and leveraging Applied AI • Maintain and improve an AI chatbot to assist new customers during onboarding • Conduct deep data analysis, and build dashboards to identify areas of strength and opportunity for Ramp’s activation funnel • Run regular metrics reviews and deep dives cross-functionally • Partner closely with the Product & Design team to ensure that activation product initiatives directly improve customers’ self-onboarding experience

Qualifications

• Minimum 5-7+ years of experience total in go-to-market, operations/strategy, management consulting, or venture capital, with at least 2 years operating experience at a startup • You have a “get things done” mentality; you can dissect complex problems, identify solutions, and drive these solutions to completion with a high degree of autonomy • You are resourceful, have a strong willingness to learn, and can pick up new skills where needed (e.g. Looker, SQL) • You are creative and can see how the pieces of a complex problem fit together; you feel comfortable challenging assumptions when they are not well-based • You like to build - you enjoy the process of going from problem to solution regardless of the medium • You’re a master with data analysis, and have an exceptional ability to draw key insights from both quantitative and qualitative data • You have a team-first mentality and communication skills that allow you to influence others at all levels and across all functions within the organization to rally behind shared business goals • You have experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot and ideate workarounds as needed • You have an ability to anticipate customers’ needs and position product solutions accordingly • High adaptability and ability to thrive in a fast-paced environment

Benefits

• 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Flexible PTO • Fertility HRA (up to $5,000 per year) • WFH stipend to support your home office needs • Wellness stipend • Parental Leave • Relocation support for NY • Pet insurance