Senior Product Operations Manager, AV Performance

Job Description

• Lead the strategic execution of new cross-functional initiatives • Identify and prioritize technical and operational initiatives that drive impact and/or efficiency; generate cross-functional agreement on implementing top ideas • Be the voice of ProdOps to Product & Eng - clarify and prioritize product gaps; drive tooling and process improvements & best practices • Build operational capabilities specifically around human-in-the-loop systems that significantly increase our rate of feedback and iteration on new features, processes, and products • Develop data structures & standards that meet partner requirements and unlock impact/efficiencies • Scope and implement analyses, experiments, and pilots that inform product direction and answer strategic, cross-cutting questions • Understand technical details and critical datasets; work with stakeholders to design and implement improvements / solutions • Oversee day to day operations of large distributed workforce, partnering with relevant teams to ensure results are completed on time, cost-effectively and with objectives achieved • Track, measure, and communicate progress to Cruise leadership and stakeholders that showcases the impact of our work

Qualifications

• 3-5 years of work experience, including in consulting, finance, or business operations, or tech startups • Experience developing sophisticated, innovative strategies for navigating a complex and nascent industry • Proficiency in crafting and presenting executive-level communications on high-impact, contentious decisions • Track-record of using analytical thinking to pose data-driven questions, provide insightful analysis, and define and improving KPIs for continuous program improvement • Proficiency in influencing without authority and building consensus across diverse stakeholders for new ideas • Experience in vendor management and stakeholder management and communication with external partners.

Benefits

• Competitive salary and benefits • Medical / dental / vision, Life and AD&D • Subsidized mental health benefits • Paid time off and holidays • Paid parental, medical, family care, and military leave of absence • 401(k) Cruise matching program • Fertility benefits • Dependent Care Flexible Spending Account • Flexible Spending Account & Health Saving Account • Perks Wallet program for benefits/perks • Pre-tax Commuter benefit plan for local employees • CruiseFlex, our location-flexible work policy. (Learn more about CruiseFlex).