Strategic Account Manager - Remote ( Pharma as a client )

Job Description

• Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience • Establish and maintain a role as advisor to clients and colleagues • Present new ideas and innovations to client to upsell and enhance their products and services • Research high-level solutions for the client • Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits • Works with Client Services to solve complex support issues effectively • Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust • Determines most effective method of problem resolution by utilizing internal resources when necessary • Primary point of contact for sales and service • Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed • Plan milestones and track progress • Effectively keeps others adequately informed by presenting information to everyone involved

Qualifications

• Bachelor's degree (B. A.) from four-year college or university or equivalent experience • Minimum three years of experience working in a customer support and/or sales capacity role • Experience working for or in Pharma • Experience working with Pharmaceutical Brand Teams is essential • Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired • Technical skills a must

Benefits

• Supportive, progressive, fast-paced environment • Competitive pay structure • Matching 401(k) with immediate vesting • Medical, dental, vision, life, & short-term disability insurance