Solutions Consultant

Job Description

• Work regularly with your assigned customers to drive technical initiatives related to the Paytronix Platform • Advise customers on best practices for best-in-class guest engagement programs • Provide best practice technical expertise, consult on platform functionality, and proactively identify opportunities for efficiencies and optimization of client's programs • Reinforce customer training on self-service features of Paytronix and enable/empower them to manage those tasks on their own on an ongoing basis. • Conduct regular meetings with your customers to define priorities, communicate progress, and define objectives to support ongoing initiatives. • Maintain organized tracking of open projects to ensure appropriate communications and timely completion of requests. • Complete discovery and design of client's promotions and/or program changes in the Paytronix software • Manage customer expectations on requested deliverables while working closely with Paytronix experts and other departments • Transform client requirements for strategic guest engagement initiatives into Paytronix technical requirements that will be executed either by product/ engineering teams or Configuration Specialists • Participate on executive business reviews as the deployment’s technical subject-matter expert to represent configuration decisions and design that support the program’s desired outcomes.

Qualifications

• Excellent interpersonal communication skills and the ability to build rapport with a wide range of personalities. • Technically minded and detail-oriented with a passion for problem solving. • Solid organizational skills including attention to detail; ability to multi-task and manage various project elements simultaneously. • Strong collaboration skills • Ability to quickly learn new technology, including demonstrating mastery of basic and intermediate product features and proficiency with advanced features in a fast time frame. • 3+ years relevant work experience in customer-facing roles within a SaaS-based company.

Benefits

• Medical Insurance -- Choose from 3 Medical Plans (PPO, HMO, and High-Deductible) • Dental and Vision Insurance • Company paid Life Insurance, Short-Term Disability (STD) and Long-Term Disability (LTD) • 401K with generous company match; 2-year vesting • Flexible Spending Account (FSA) • Health Reimbursement Account (HRA) • Tuition Reimbursement • Generous PTO