RCM Associate - Customer Service

Job Description

• Receive inbound and place outbound calls to insurance providers and patients when necessary • Receive, review, and respond to requests for assistance from leadership, client, and 3rd party business partners through various communication channels • Submit requests for corrections to appropriate teams when billing errors identified • Follow-up on corrected patient accounts to ensure billing accuracy • Own and manage reported issues and disputes spreadsheets

Qualifications

• High school graduate or equivalent • At least 2 years customer service experience • At least 2 years’ medical billing experience • Experience working with EMR systems, preferably Cerner Practice Management • Ability to communicate effectively in English, both written and oral, with people from diverse backgrounds, while providing outstanding customer service • Proficient in utilizing various software solutions and portals to resolve inquiries • Proficient with Microsoft 365 applications such as Outlook, Teams, SharePoint, Excel, Word • Ability to exercise independent judgement when needed • Detail oriented with analytical and critical thinking skills • Be a self-starter and quick learner • Work well independently and as a team • Maintain regular attendance and punctuality

Benefits

• Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization. • Access to a 401(k) Retirement Savings Plan. • Comprehensive Medical, Dental, and Vision Coverage. • Paid Time Off. • Paid Parental Leave. • Paid Holidays. • Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.