HWS: Operations Coordinator

Job Description

• Assist with outreach to customers to schedule interviews and reference calls, as well as secure their approval on assets in which they are featured. Track relevant information and actions, such as schedules, sign-offs, and follow-ups. • Conduct customer research using various internal systems to compile advocate profiles based on nominations and requests. • Maintain customer details and records of advocate and asset usage. Maintain accuracy through regular and ongoing updates and audits. • Track and update workflows in department project management tool to provide the Customer Advocacy team, cross-functional partners, and other stakeholders with accurate and timely communication and updates on status and progress.

Qualifications

• 5+ years of experience in project management • Poise, discretion, and a demonstrated ability to interact with individuals at all levels of an organization, including VP and C-level executives • Excellent verbal and written communication skills • Customer steward mindset and mentality as well as customer-facing experience (particularly with senior level audiences) • Team player who can work effectively and efficiently with multiple stakeholders and contributors at various levels • Strong project and program management skills; experience in prioritizing, organizing, and tracking multiple projects of varying complexity and completion dates • Strong attention to detail • Knowledge of and experience using CRM systems (particularly, Salesforce) and project management tools (particularly, Asana) • Bias toward action

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service