Director, Product Operations

Job Description

• Oversee and facilitate key planning and decision processes for the Product organization, including solution reviews, roadmap prioritization, and annual planning. • Identify, implement, and manage product management tools, processes, and best practices to enhance product team efficiency and effectiveness. • Develop and monitor key performance indicators (KPIs) and metrics to track and report product performance. • Lead cross-functional initiatives to improve product operations, including process improvements, resource allocation, and risk management. • Collaborate with product managers, engineering, data science, design, and other stakeholders to ensure alignment and successful execution of product priorities. • Facilitate effective communication and coordination between product teams and other departments, including report-outs of prioritization and product launches. • Act as a strategic partner to the CPO, providing support in decision-making, strategic planning, and execution of key initiatives. • Oversee the CPO and product leadership team’s agenda, ensuring clear ownership and continuous follow-up on action items. • Coordinate and lead special projects and initiatives as directed by the CPO, ensuring alignment with overall product strategy and company goals. • Assist in the preparation of presentations, reports, and other materials for executive meetings, board meetings, and external engagements. • Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders. • Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

Qualifications

• Bachelor’s degree in Business, Engineering, or a related field; MBA or advanced degree preferred • 8+ years of experience in product management, product operations, or a related field, with a track record of success in leadership roles • Proven experience in a Chief of Staff or similar strategic support role is highly desirable • Strong understanding of product development processes, methodologies, and best practices • Excellent analytical, organizational, and problem-solving skills • Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels • Demonstrated ability to manage multiple priorities and projects in a fast-paced, dynamic environment • Passion for mental health and a commitment to Spring Health’s mission and values • Ability to thrive in a fast-paced environment

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • 10 allocated sick days per year • Flexible paid time off in addition to 12 paid holidays throughout the year • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management. • Spring Renewal: When you hit your four-year Springaversary, you'll be awarded a four week, fully paid sabbatical leave to renew and recharge.