Program Manager - SaaS

Job Description

• Program Manager in SaaS - Technology business • Understands Customer Success programs and various applications. • Executed Customer Success transformation programs for SaaS/ Subscription based clients. • Coordinated with various stakeholders ( Sales, Sales Ops, Digital Transformation and IT teams) • Understands and helped set up renewals in sales lifecycle process. • Understands and executed related sales operation programs like Entitlement management, Subscription Management, Pricing Meters, CPQ, Lead Management • As a program manager, should coordinate project phases such as design, build, test and transformation. • Set up standard program management best practices like project plan, governance model, RACI, RAID, Change Requests, Execute transformations.

Qualifications

• 12+ years of experience

Benefits

• N/A