Technical Account Manager, SLG (5062)

Job Description

• Proactively manage named accounts, account relationships, and technical deployments • Partner closely with Customer Success, Product Management, and Engineering to drive long-term value and development of Everbridge solutions. • Support customers through change management activities, workflows, and business processes to drive the highest value. • Be the subject matter expert on Everbridge systems/workflows to solve customer use cases and requirements. • Manage financial metrics and enable pre-sales activities to support account expansions. • Present solutions to diverse stakeholders on both technical and business use cases • Deliver multiple projects at once with varying stages of implementation; must be highly organized with a sense of urgency to meet deadlines. • Facilitate project management methodology, including, but not limited to: • Providing input on project design and test plans • Training – remote training sessions tailored to the end user (may also include occasional on-site visits) • Weekly status meetings • Facilitation of business and technical reviews to keep aligned to project timelines, goals, and deliverables. • Regular reporting to reflect progress against ongoing project deliverables and success metrics.

Qualifications

• 3-5 years of customer-facing experience in Customer integrations/implementations, Software systems delivery, or • Technical account management • State and local government/federal, public safety and alerting, business continuity, or crisis management experience is strongly preferred. • Experience with designing requirements documents and functional documents that accurately reflect and align customer needs with Everbridge products and capabilities. • Experience implementing technical solutions within a SaaS platform. • Experience working with Salesforce, JIRA, Confluence, PowerPoint, and Excel • In-depth experience in using Microsoft Suite products, including Excel, Power Query / PowerBI, and Power Automate (or similar solutions) • Basic experience utilizing and configuring public Application Programming Interface (API), Secure File Transfer Protocol (SFTP), and Single-Sign-On (SSO) connections. • Ability to work autonomously as well as in a team setting. • Strong oral and written communication skills, people skills, and presentation skills • Depending on the request of the customer, travel potentially required (30%) • PMP or similar project management certification preferred

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service