Practice Operations Supervisor

Job Description

• Lead a team of clinician liaisons who work closely with Included Health's behavioral health clinician practice to ensure clinician satisfaction, engagement and success within the practice • Collaborate cross functionally on various practice support and growth related activities • Work with the Sr. Manager, Practice Operations on projects focused on the growth and scale of the practice • Support clinical leadership on all quality metric data needs and escalations • Subject matter expert in managing non-clinical inquiries, scheduling optimization, and quality metric adherence of the BH practice • Quickly take ownership of various tasks or issues and deliver on them timely and efficiently • Undertake additional activities and initiatives as assigned by Sr. Manager, Practice Operations - BH, NAV & CCM

Qualifications

• 5+ years related experience working with clinicians in a practice management environment required, or related experience in an operations environment, ideally in a virtual care setting • Proven ability leading a team to deliver on business initiatives • Budget and cost conscious, ability to make decisions that are balanced from both a business and clinical perspective • Superior verbal and written communication skills, along with the ability to relay sensitive messaging effectively and with empathy. Must be comfortable communicating via email, phone and video conferencing. • Superior interpersonal skills and ability to interface and represent practice operations effectively cross functionally and with the clinical practice • Excellent time management skills with ability to work independently and balance individual workload, while also leading team projects and meeting practice operation deadlines • Detail oriented with excellent analytical and problem-solving skills • Strong ability to read and interpret reports and accurately identify issues and trends using analytic software • Ability to perform well in a high-paced environment, proficiently move through ambiguity and able to quickly adapt to change • Proficient in Google Suites and other common office software

Benefits

• Not specified in job opening