Senior IT Engineer - AI Startup

Job Description

• As one of the founding members of our IT team, you will own a broad set of responsibilities in support of our employees and the organization-wide IT operations of Character.ai. Manage and maintain the technology our employees rely on - MacBooks, Google Workspace, employee productivity applications - and the IT infrastructure that helps us securely operate at scale. Design and implement projects to support the growth and scaling of our fast-growing organization. • Configuring and deploying mobile device management systems, including defining device policies to meet security requirements • Integrate device posture checks with access control infrastructure • Integrate SaaS platforms and internal tooling with Single Sign-On • Define onboarding and offboarding processes, including automated device provisioning • Manage enterprise SaaS accounts and systems • General IT support for employees and the organization as needed

Qualifications

• At least 3 years of experience providing IT support to employees • Experience with MacOS mobile device management (MDM) using Jamf, Mosyle, or Kandji • Experience integrating SaaS platforms with Single Sign-On using common federated identity protocols (SAML, OIDC) • Experience inventorying hardware and provisioning MacOS devices • Familiarity with Google Workspace administration • Demonstrated ability to work autonomously to identify and resolve problems independently • Familiarity with zero trust principles • Linux system administration experience • Familiarity with CrowdStrike Falcon • Experience with access control audits • Previous experience in a technology startup

Benefits

• Offers Equity