Manager, Reliability Engineering

Job Description

• Define, manage, and measure incident response engineering practices • Liaise with engineering teams to ensure work discovered during incident response is prioritized • Participate in incident response engineering duties as necessary • Manage a global Reliability Operations team (3 to 6+ Reliability operations engineers across NAMER, EMEA, APAC) • Adaptive management style according to level and proficiency of engineering reports • Ability to understand technical employee career paths and collaboratively develop career plans • Scheduling a global team through holidays, sickness and vacation leaves, across timezones • Understanding of large-scale distributed system architectures (e.g., databases, web services, application services) • Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios) • Ability to author scripts to facilitate troubleshooting as well as configure alerts • Proficiency in scripting languages (e.g., Python, Bash) is a plus • Ability to prioritize and manage incidents based on severity, with a focus on customer impact • Ability to remain calm under pressure and quickly diagnose issues • Understanding of system logs, metrics, telemetry • Ability to take command and confidently direct engineering resources in ambiguous situations • Ability to communicate effectively with stakeholders during an incident • Ability to maintain and update trouble-shooting guides (TSGs) and operational documentation

Qualifications

• Bachelor’s Degree from a four-year university or relevant substitute experience • 6+ years relevant work experience in Technical and/or Application Support with strong knowledge technical troubleshooting • 2-5 years of management experience with direct reports

Benefits

• comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents • retirement benefits such as a 401k plan and company match • short and long-term disability coverage • basic life insurance • well-being benefits • reimbursement for certain tuition expenses • parental leave • sick time of 1 hour per 30 hours worked • vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter • around 13 paid holidays per year • purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan