Bilingual Technical Support Specialist, EV Charging (French/ English)

Job Description

• Responsible for providing phone, chat, and email support in both French and English • Assist drivers through troubleshooting calls and aid site hosts in comprehending products and resolving charger issues • Work cross-functionally to enhance overall service delivery and share insights for improvement

Qualifications

• Proven experience in a customer support role or similar position • Experience in phone, chat & email support modalities • Fluency in both French and English, with strong written and verbal skills in both languages • A proven track record of performing tasks with accuracy and efficiency • Ability to work flexible hours, including evenings, weekends, or rotating shifts

Benefits

• Managers that are committed to promoting your career growth • Getting involved with the new booming EV industry, do something that has a real life impact • Opportunity to wear many different hats in a start-up environment