IT Support Engineer

Job Description

• Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access • Provide general IT support to all Scale employees (help desk/service desk, troubleshooting, etc.) • Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more) • Own IT asset management and ensure accurate and actionable records are kept of required equipment • Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team • Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management) • Create and update technology documentation for internal IT teams and for Scale employees • Have a constant drive to improve the experience of our users, and our internal processes: "How can I make things better?" • Must be willing to be in-office 100% of the time, 5 days a week, in our NYC office, and help provide site support to 200+ employees • Be able to prioritize and change focus when necessary • Have a drive to learn and grow

Qualifications

• 1-2 years of corporate IT experience • Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Windows) & cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365) • A positive attitude and excitement for building new processes and policies for a rapidly growing organization • Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them • Security and Compliance focused mindset

Benefits

• Comprehensive health, dental and vision coverage • Retirement benefits • A learning and development stipend • Generous PTO • Commuter stipend