Account Manager

Job Description

• As an Account Manager I, you will be responsible for independently managing a book of Coinbase Institutional’s highest priority clients. You will also partner with Senior Account managers to help support large and complex relationships across client segments including Allocators and Corporates. • Manage client escalations in a timely and effective manner, with clear communication to AM Leadership when appropriate • Provide a best in class experience for our clients through effective partner management, conclusive prioritization, and efficient execution across institutional teams • Understand complex, multi-product client workflows and strategies to ensure that our institutional clients are integrated appropriately and using our product suite efficiently • Effectively triage, manage and prioritize incoming client requests. Handle requests through to resolution with limited support, including delegating across teams of subject matter specialists • Facilitate prospect and client demo calls, serving as subject matter specialist on product features in partnership with sales partners • Distill client feedback to internal teams including Operations, Engineering and Product when surfacing bugs, incidents, and product feedback

Qualifications

• Collaborative, team-oriented with a strong sense of ownership and urgency for one’s clients • Exceptional communication skills, both verbal and written • Ability to form strong and lasting relationships with clients and internal teammates

Benefits

• target bonus + target equity + benefits (including medical, dental, vision and 401(k))