Technical Account Manager (Strategic Financial Institution Partnerships)

Job Description

• Lead the technical strategy and roadmap with Strategic Financial Institutions (FIs) • Identify key areas of improvement for all enterprise API integrations • Partner closely with product teams on discovery sessions, beta testing, and product launches • Work with partnership managers to develop the "integration roadmap" / overall partnership plan and execute on strategies to drive those priorities • Complete technical scoping, build and launch new API integrations • Be the connective tissue between Plaid engineering and Financial Institutions for all issues with outsized customer or FI impact across all integration types.  • Document and communicate those technical and roadmap updates to necessary teams allowing Plaid to accurately adjust our planning and resources • Provide clear technical direction on all aspects of Plaids’ FI integrations and products • Establish and own FI relationships with multiple levels of technical stakeholder from Engineers to CPOs / CTOs by validating and documenting their technical needs, business objectives, and metrics • Be an advocate for innovation and early adoption of Plaid products / solutions available to FIs • Serve as the escalation point for high-priority technical incidents or issues that have substantial consumer impact • Help uncover additional opportunities that are aligned with our Strategic FI account management strategy and Plaid company goals

Qualifications

• 6+ years of experience in a client-facing and / or technology-focused role where business experience and technical acumen was combined • Experience managing external relationships independently, including building and executing technical strategies to make partners successful with new technologies • Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences alike, simplifying complexities in a concise / clear manner • Have a deep and thorough understanding of APIs, databases, system infrastructures, and architecture  • Self-starter who takes initiative and possess strong troubleshooting skills with an ability to use deductive and inductive reasoning to guide customers through complex or escalated issues • Ability to collaborate cross-functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines • Ability to work under pressure, deadlines and navigate unexpected roadblocks

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service