Customer Success Manager

Job Description

• Serve as the primary point of contact for customers throughout their lifecycle, including onboarding new accounts, developing an experimentation roadmap, and facilitating ongoing testing & analysis through the Haus platform. • Advise customers on best practices in order to maximize value and ROI from the platform. Empower our customers to connect their business questions with Haus product offerings. • Serve as a trusted partner to our customers on interpretation of test results and how to take action, simplifying complex concepts into easy-to-understand recommendations. • Establish CS processes, playbooks, and workflows that balance quality of service with our focus on scale & automation. • Partner closely with our product, science, & engineering teams to translate customer requests into scalable product features. • Build trusted relationships with key stakeholders within customer organizations to drive adoption and ensure renewals.

Qualifications

• 4+ years of experience in growth marketing or marketing science. A fluent understanding of paid media buying and/or analytics will make you an especially valuable resource for our customers. • Some experience in a customer facing role, and an ability to interact and collaborate with key stakeholders within customer organizations. • Passionate about operational excellence and establishing processes and playbooks to scale CS at Haus as we enter our next phase of growth. • Demonstrated track record in an early-stage company or highly ambiguous environment where you need to juggle multiple projects at once. • Scrappy and resourceful, and willing to fill any gaps necessary to keep our customers happy. • Strong written communication and experience presenting to customers and executives.

Benefits

• Competitive salary and startup equity • Top of the line health, dental, and vision insurance • 401k plan • Provide you with the tools and resources you need to be productive (new laptop, equipment, you name it)