Customer Support Representative

Job Description

• Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services • Provide excellent customer service in a timely and positive manner • Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience • Handle issues and complaints where appropriate • Maintain policies and standard operation procedures

Qualifications

• Tenacity and adaptability that enables you to thrive in a fast-paced and quickly evolving startup environment • Strong interpersonal communication skills and deep empathy to connect with our members and meet them where they are • Excellent written and verbal communication and a comfort answering questions on the fly • Strong attention to detail and creative problem-solving skills so you can help our members navigate their plans • Must have a high school diploma or equivalent • Bachelor's degree (preferred) • Healthcare and/or insurance experience (preferred) • Bilingual (preferred)

Benefits

• Competitive hourly rate, company equity, and ample opportunities for growth • Comprehensive Medical, Dental, and Vision benefits • A 401k retirement plan • Paid vacation and company holidays • IT Equipment, including laptop and monitors • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.