posted Jul 02

Accounting Technical Support Specialist

mid

Job Location: Remote

Job Description

• The Accounting Specialist provides advanced technical assistance to our customers' accounting staff who utilize and support our suite of property management solutions. • You will provide professional business-to-business customer service, with awareness of the critical nature of these solutions to our customers who are using them. • You will work closely with other internal support engineers and with colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way. • As an accounting subject matter expert, you will collaborate and consult with other coworkers within your area of expertise. • You will model excellence in all facets of your work and help others to be successful by mentoring and coaching.

Qualifications

• Bachelor’s Degree in Accounting or related business degree with strong accounting understanding • 2+ years' work experience in an accounting role, preferably a technical support capacity providing B2B support to Enterprise level customers • Excellent technical, analytical and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments • Must demonstrate empathy and understanding to increase client satisfaction and task efficiency • Ability to learn software quickly and thoroughly • Ability to adapt quickly to change, think on your feet, communicate positively and work proactively • A proven passion for providing an exceptional customer experience • Motivated and proactive attitude while holding oneself accountable • Excellent professional, written and verbal communications skills with the ability to capture all details in written form fluidly during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with