Associate Support Specialist - Payments - West Coast

Job Description

• As a member of the Veracross Technical Support Team (TST), the Associate Support Specialist - Payments serves as the first level of customer support, providing well-informed and timely responses for both end-users (payers) and core users (school administrators) of the VC Pay Tuition Management and Payment Processing product within the Veracross platform. • Associate Specialists support the daily operations of VC Pay partner schools’ business offices, applying their knowledge of the VC Pay product to support core users in resolving issues pertaining to configuration and utilization of the product. • Additionally, Associate Specialists support end-users (payers utilizing VC Pay services) with troubleshooting and resolving common issues related to payments.

Qualifications

• 0-2 years of customer support experience in the software industry, with one year of direct end-user support experience preferred • Must be comfortable speaking on the phone (or via meeting app) directly with end-users, demonstrating patience and empathy in each interaction • Fluency in English with excellent verbal and written communication skills • Ability to multi-task, continually reprioritize work, and work under various constraints • Demonstrated aptitude for using, teaching, and communicating information about technologically sophisticated software to non-technical users • Passionate about learning new software; able to use fundamental accounting principles to build, retain, and apply knowledge of the business modules software • Demonstrated problem-solving skills; able to analyze customer requests and provide timely resolutions • Highly motivated with the ability to work both independently and collaboratively as a member of a team • Friendly with a positive attitude and a desire to contribute to a positive community culture • Prior knowledge of accounting, online payment processing, and/or banking industry is a plus

Benefits

• 3 weeks of vacation per year • 14 paid holidays per year (including the week off between Christmas and New Year's Eve) • 56 Hours of paid sick leave annually • Top tier benefits - Medical, Dental & Vision (Blue Cross Blue Shield & EyeMed) • Veracross LLC Fidelity 401(k) Plan - Managed by Sentinel Benefits