Associate Support Specialist - Payments - East Coast

Job Description

• As a member of the Veracross Technical Support Team (TST), the Associate Support Specialist - Payments serves as the first level of customer support, providing well-informed and timely responses for both end-users (payers) and core users (school administrators) of the VC Pay Tuition Management and Payment Processing product within the Veracross platform • Salary at Veracross is determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. The compensation range for this position is $58k to $65k (annualized USD) in addition to potential bonus

Qualifications

• 0-2 years of customer support experience in the software industry, with one year of direct end-user support experience preferred • Must be comfortable speaking on the phone (or via meeting app) directly with end-users, demonstrating patience and empathy in each interaction • Fluency in English with excellent verbal and written communication skills • Ability to multi-task, continually reprioritize work, and work under various constraints • Demonstrated aptitude for using, teaching, and communicating information about technologically sophisticated software to non-technical users • Passionate about learning new software; able to use fundamental accounting principles to build, retain, and apply knowledge of the business modules software • Demonstrated problem-solving skills; able to analyze customer requests and provide timely resolutions • Highly motivated with the ability to work both independently and collaboratively as a member of a team • Friendly with a positive attitude and a desire to contribute to a positive community culture • Prior knowledge of accounting, online payment processing, and/or banking industry is a plus

Benefits

• 3 weeks of vacation • 14 paid holidays per year (including the week off between Christmas and New Year's Eve) • 56 Hours of paid sick leave annually • Top tier benefits - • Medical, Dental & Vision (Blue Cross Blue Shield & EyeMed) • Veracross LLC Fidelity 401(k) Plan - Managed by Sentinel Benefits