posted Jul 02

Sr. Product Manager, Servicing & Dispute Platform

Ruby on Rails SQL Tableau senior

Job Location: Remote

Job Description

• Drive the product strategy, roadmap, and execution of our CRM and Disputes platform. • Manage and enrich the platform for Dispute Lifecycle from Dispute intake and filing to resolution, including arbitration • Build enhancements that lead to Automation of work for Agents driving operational efficiency • Understand the needs of customers and agents to guide the overall Support Product team • Write clear specifications, user stories, acceptance criteria, and process workflows that drive customer impact and not just output • Make strategic and data-based decisions about trade-offs, balance scope with quality, and clearly communicate to stakeholders and executives • Analyze feature/experiment results and communicate learnings to the team and influence product strategy and roadmap • Collaborate with engineers, designers, data scientists, and 3rd party vendors - leading product development to building, testing, and launching

Qualifications

• 5+ years of product management experience delivering highly successful and creative products/systems • Experience in Disputes and knowledge of Reg E and Reg Z compliance • Understanding of money movement rails and typical dispute patterns • Demonstrated ability to drive results in a fast-paced, dynamic environment • Excellent communication skills to succinctly articulate concepts, ideas, and recommendations and Stakeholder management • Passion for understanding customer needs and proficiency in data analysis using SQL and Tableau • Entrepreneurial mindset who values moving quickly