Clarity Family Support Representative, Phone Team

Job Description

• Responding to support inquiries from families in a timely manner primarily through phone calls, as well as in chat and email capacities • Troubleshooting issues and answering support questions through active listening and empathy, and providing solutions and escalating to the appropriate team when necessary • Meeting and maintaining customer satisfaction and team call handling goals • Participating in initiatives that support families, schools and internal teams • Collaborating with the team lead and other team members on continuous improvements to the product or processes that would improve the overall family user experience

Qualifications

• Strong verbal and written communication skills • Comfortable working flexible hours, including evening/night and weekend shifts during peak support season • Genuinely enjoys and finds fulfillment in helping people solve their problems • Experience working in customer facing roles / on customer facing teams. Prior experience in a school or educational setting is a bonus • Ability to multitask, prioritize, and manage time effectively • Ability to work individually and as part of a team • Comfortable with technology and able to learn new systems and software quickly • Self-motivated and loves to learn new things • Has a growth mindset and is hungry for a role that has lots of opportunity for personal and professional growth • Proficient in handling numerical data and capable of performing basic arithmetic as needed for the role • Bilingual Spanish preferred

Benefits

• Growing company with lots of opportunities to grow with us - we went from 0 to 40+ employees in the last 2.5 years • Fully remote team and work environment • Generous PTO • Company sponsored get togethers / off sites • Stock - every team member has some level of ownership in Clarity • Competitive salary • 100% company sponsored health, medical and dental insurance