Field Support Representative

Job Description

• Visit our clients onsite across Georgia (with concentrations in Albany, Atlanta, Savannah, & Warrenton) and support members in navigating their Sidecar Health plans • Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity • Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with • Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails • Provide excellent customer service in a timely and positive manner • Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

Qualifications

• Bachelor's degree • Reliable transportation and willing to drive up to several hours to visit groups in the field • Open schedule availability • Bilingual (preferred) • Healthcare and/or insurance experience (preferred)

Benefits

• Competitive salary and equity package • Comprehensive Medical, Dental, and Vision benefits • A 401k retirement plan • Paid vacation and company holidays • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.