Account Director

Job Description

• Strategically guide clients and cultivate relationships for project excellence • Lead both internal and client teams with finesse • Precisely manage account revenue and drive organic growth • Deliver metrics on relationship quality and product satisfaction • Ensure accurate and effective implementation of Statements of Work • Foster relationships across teams and departments, while mentoring and leading project teams • Define and implement best practices at the business unit level • Contribute to the overall development of the Client Services department • Collaborate cross-functionally with creative and strategy teams, as well as with partner agencies

Qualifications

• 5-7 years of Account Management experience in an Advertising/Digital Marketing agency, with at least 3 years of managerial experience • A solid track record of handling complex projects and clients, with a fastidious attention to detail and ability to work across multiple concurrent workstreams • Deep understanding of user-centric digital product design principles, inclusive of user journeys • Experience working within an Integrated Agency Team (IAT) structure • Proven experience in formulating and executing strategic account plans and roadmaps • Quick decision-making abilities and adeptness at implementing solutions • Strong negotiation, communication, writing, and organizational skills with meticulous attention to detail • Proven ability to manage to defined Scopes of Work, with strong financial acumen • Comprehensive understanding of project management • Familiarity with CPG industry; preference for experience in heavily regulated categories • Expertise in analytics, including test and learn methodologies

Benefits

• Global maternity and parental leave • Competitive benefits packages • Vacation, compassionate leave, wellness days, and flex days • Access to online services for families and new parents • Extensive winter holiday office closures • Summer Fridays (off at 3:00 PM local time every Friday) • Diversity and Inclusion Board with 15 affinity groups • Enterprise-wide employee discounts