Client Support Specialist, West

Job Description

• Attentive is looking for a driven candidate to join the team as a Client Support Specialist. • First-responder for Attentive’s entire client base, troubleshooting and resolving technical issues. • Interface directly with clients on a daily basis, become a resident expert on all facets of the platform and the broader ecommerce industry. • Communicate with Attentive clients via email and live chat to provide resolutions for any issues they might encounter.

Qualifications

• 1+ years of experience • 4-year Bachelor’s Degree • Prior experience in customer support preferred • Keen interest in startups, software, and entrepreneurism • Loves working in fast-paced environments • Ability to navigate through ambiguity • Extremely detail oriented and organized • Experience navigating complex work processes, tight timelines, and changing teams • Comfortable learning new software (for design, data management, and internal tools) • A strong growth mindset

Benefits

• Respond to Attentive client needs via email and live chat, owning that interaction from inception to resolution • Troubleshoot technical platform issues • Advise our clients on best-practices with the Attentive platform and its use cases • Assist clients with urgent needs and help usher them to the best solutions and across our platform and the business • Act as first line of defense for triaging & debugging platform health issues • Exceed client expectations on response quality, timeliness of responses and overall customer experience • Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry • Help translate customer feedback into specific product requirements