Regional Security Operations Lead - AMER

Job Description

• Responsible for security operations of Guidewire’s AMER region’s offices, Guidewire’s Headquarters in San Mateo, CA, as well as contributing to strategic global projects. • Exciting role within a contemporary physical security program to support Guidewire’s employees’ work from anywhere: in an office, from home, or on business travel. • Reports to the Manager, Global Security Operations (based in Ireland).

Qualifications

• 5-10 years of experience managing contract guard services, security technology systems, event security management, environmental health & safety, security program implementation, and emergency management in a multinational corporate environment • Experience directly or indirectly managing people and building work processes/procedures • Availability to support after hours as needed • Excellent written and oral communication skills • Ability to travel both domestically and internationally (5%) • Strong background in: Developing security programs, Crisis management, Event risk management, Travel risk management • Experience developing and leading physical security programs in the technology industry • End-user experience with AMAG Symmetry, Avigilon ACC and/or other systems • Professional Certifications including: ASIS International Certified Protection Professional (CPP), ASIS International Physical Security Professional (PSP), Project Management Inst. Project Management Professional (PMP)

Benefits

• Plan and execute an open and robust stakeholder engagement plan with the San Mateo HQ Workplace team including: regular cross-team meetings, frequent communication, and fostering an open and collaborative working environment • Manage day to day security operations for Guidewire’s Headquarters location in San Mateo, CA, as well as offices across the AMER region, using matrixed resources • Perform site security risk assessments and risk management coordination for corporate events in AMER (both on and off-site) • Vendor relationship management of the HQ contract security guard force provider, including establishing, refining, and reinforcing performance metrics • Resolve issues via exceptional communication and using multiple channels - ticketing, email, messaging, and in person • Develop, manage and train employees on AMER office emergency response plans • Conduct policy and standards compliance checks and enforcement (Internal, State, Federal and other International regulations) • Partner with HR, Legal, and Workplace to resolve safety and security incidents • Work with the rest of the Global Physical Security & Safety team to design and manage world-class enterprise-wide safety and security programs, policies, and procedures • Support internal investigations (led by Guidewire’s People Team) using internal technology systems and interviews • Ability to see and contribute to building the long-term vision of safety and security strategy and programs • In collaboration with the Global Security Technology Manager, manage and work with security technology vendors locally