Customer Support Engineer - SIEM Tier 2 (Remote East Coast US)

Job Description

• It is the Customer Support Engineer’s responsibility to drive customer adoption of Anomali solutions into their environment. Customer success is achieved by driving initiatives designed to add business value, dissemination of best practices, fulfilling a trusted advisor role, education of product capabilities and engaging in other professional services as necessary. He/she provides guidance/direction to customers on how to best get value from Anomali products. They will help our customers achieve their technical and architectural goals, as well as, overcome challenges. He/she will be required to maintain strong working relationships with other Anomali customer-facing personnel in the Sales, Services, Marketing, Engineering, and Product Management teams.

Qualifications

• BSc or BA degree in a relevant discipline (CS, EE, Security). Additional 3 years of relevant experience will be considered in lieu of degree. • Minimum 3 years of experience in a technical support role. • Strong project management skills • Strong Application / Operating System / Networking troubleshooting skills • Linux (Red Hat, Ubuntu, CentOS) to include command line, installation, and troubleshooting • Ability to write complex regular expressions or SQL queries. • API experience with one of the following: PostmanAPI, Newman, Knowledge of Curl, JQ, or similar • Understanding of HTTP status codes, as well as, certificate and key authentication • Log troubleshooting • Working knowledge on Javascript, SQL query building and scripting languages like Perl, PHP, Python, in addition to API scripting with STIX/TAXII. • Strong verbal and written communication skills • Strong technical background and ability to work with/collaborate with engineers, developers and end users • Experience in SIEM deployment, configuration, architecture and maintenance across a variety of Unix and Window platforms (Qradar, Splunk, LogRhythm, ArcSight, Security Onion, etc.), required • Troubleshoot SIEM server problems and issues and the ability to analyze logs for all for all major applications as well as endpoints, preferred. • Experience with EDR/XDR/Security Analytics solutions preferred • Experience with Elk stack preferred • East Coast location working an Eastern Time Zone schedule • On call rotation, supporting global customer base • Fluency in other languages is also a plus: Spanish, Portuguese, Arabic, Russian, German... • This position is not eligible for employment visa sponsorship. The successful candidate must not now, or in the future, require visa sponsorship to work in the US • Experience in general Security Consulting a plus

Benefits

• US East or Central time zone candidates open to working Eastern time zone hours