Senior Product Operations Manager II, Planning & Analysis

Job Description

• Performance analysis & performance management - driving continuous improvement. • Working with product category and production leads to define KPIs and metrics to measure product performance, cost, quality, and efficiency • Working with support teams to drive metrication via tooling feature enhancements and data pipeline creation/maintenance • Building dashboards to provide continuous performance monitoring & reporting • Digging into key issues with in-depth analysis to prioritize improvement projects across the teams • Supporting budget planning & execution (Annual Budget Plan, Monthly LE, Special Project Business Cases, etc.) • Managing and enabling vendor/partner performance • Conducting Market analysis to continually optimize our vendor mix for price, performance, and scalability - including benchmarking, RFI/RFP management, etc. • Managing user/group role definitions, access maps, and issue resolution to maintain user access rights and high levels of uptime across a broad user network • Supporting Contracting and Budget Execution (MSA, SOW, Purchase Orders, Invoice Reconciliation, etc.) • Leading special projects (e.g., new partner on-boarding, transitions, etc.) • Driving monthly and quarterly governance mechanisms (QBRs, MBRs) with all partners to drive performance and continuous improvement • Defining process & tooling requirements for end-to-end production management and product fulfillment; interfacing with engineering teams to drive roadmap priorities and new feature deployments

Qualifications

• Bachelor’s degree in business, operations, data analytics, or a related field • 3+ years of experience in operations analysis, management consulting, supply chain management, or related field • Very strong communication and collaboration skills • Advanced SQL knowledge and experience with relational databases • Experience building data pipelines and delivering robust data analysis • Experience with process re/design for efficiency and quality improvement • Experience working with Partners/Vendors in an integrated production or services context • Program/project management proficiency • High-level of proficiency in Excel/Google Sheets • Flexibility, and a willingness to handle ambiguity • Bonus Points: • Basic Python capabilities • Prior experience in Autonomous Vehicles, ML Operations, or similar • Prior experience working with HITL workflows for data enrichment

Benefits

• Competitive salary and benefits • Medical / dental / vision, Life and AD&D • Subsidized mental health benefits • Paid time off and holidays • Paid parental, medical, family care, and military leave of absence • 401(k) Cruise matching program • Fertility benefits • Dependent Care Flexible Spending Account • Flexible Spending Account & Health Saving Account • Perks Wallet program for benefits/perks • Pre-tax Commuter benefit plan for local employees • CruiseFlex, our location-flexible work policy. (Learn more about CruiseFlex).