Solutions Consultant

Job Description

• As a Solutions Consultant, you'll play a pivotal role in supporting our largest and most strategic accounts alongside new business initiatives. This role is a hybrid of a Solutions Consultant and a Sales Engineer, focused on architectural design and sales within the technology sector. You'll work closely with Solution Consultants, Sales Executives, Sales Leaders, Account Managers, and Professional Services staff, directly interacting with existing and prospective LivePerson customers. Your contributions will be crucial in achieving the NA revenue target, with commission incentives aligned to these goals.

Qualifications

• 3-5+ years of Solution Consulting / Pre-Sales Engineering or relevant technical experience (Solutions Architect, Solutions Engineer, Developer), with a track record in large enterprise deals. • Product Management or similar experience will also be considered. • Technical Skills: Proficiency in IVR technologies, HTML, JavaScript, CSS, API concepts, UML diagramming, Agile development workflows, Conversational AI and cloud infrastructure (GCP or AWS certification is a plus). • Demonstrated experience selling into or supporting sales cycle for large key accounts (renewals, upsells, new LOBs, attrition prevention, expansions). • Preferred experience related to: web, martech, video, mobile app, contact centers, telephony, Conversational Analytics, Conversational AI, and/or Generative AI. • BA or BS Degree, or equivalent • Communication Skills: Exceptional public speaking and written communication abilities. • Technical Aptitude: Strong general tech skills, familiarity with OS, office suites, video/photo editing software, and the latest tech developments.

Benefits

• Health: medical, dental, and vision insurance and wellbeing resources and programs • Time away: Public holidays and discretionary PTO package for flexible days off with manager approval • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability • Family: parental leave, maternity support, fertility services • Development: tuition reimbursement and access to internal professional development resources. • Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts • #LI-Remote