Manager, Risk Analytics

Job Description

• Regularly monitor KPIs and metrics related to current fraud and insult trends, present observations and make recommendations to the team on action items based on data & analysis • Design and implement fraud strategies to improve KPIs • Propose and drive individual projects within your area of focus to solve known issues as well as anticipated impacts from the changes • Define and follow best practices, strategies and governance on change management • Be a stakeholder in the management of fraud risk and related controls, partnering with various teams to formulate plans to achieve goals and improvement based on data • Skillfully prioritize and balance multiple responsibilities, like reactive and proactive fraud prevention measures and longer-term projects • Partner with the rest of the team on the front lines and offer data driven insights combined with real world experience to our agents • Manage fraud vendors and monitor performance of their fraud models • Work with internal data teams (Science and Analytics) for visualization & reporting needs of the team • Manage a team of analysts, taking responsibility for their work, engagement and career

Qualifications

• 3+ years of experience in Fraud management, data analytics, and model/rule building, preferably in the ticketing or similar industry, or in financial services • 2+ years of people management preferred • Bachelor's degree or higher (7+ years of experience in related functions in lieu of the educational requirements) • Strong understanding of payment systems (like credit cards, eWallets, etc), common fraud vectors, and general controls in fraud prevention, detection and mitigation. • Preferred experience using Fraud vendors like Sift, Accertify, Forter, Riskified, Sardine, etc • Proficiency with spreadsheets like Excel, GoogleSheets, etc • Experience using analytical tools such as Python, R, SQL, SAS, etc • Strong analytical and problem-solving skills, while dealing with ambiguity and large quantities of data • Ability to make rational decisions based on data, and summarize those for others • Ability to monitor, manage and report on business metrics • Excellent verbal and written communication skills, ability to communicate effectively with senior leaders • Ability to prioritize projects based on costs, benefits, feasibility and risks • Comfortable with the game-like aspects of fraud, being in a continual problem solving mode

Benefits

• Equity stake • Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely • A WFH stipend to support your home office setup • Unlimited PTO • Up to 16 weeks of paid family leave • 401(k) matching program • Health, vision, dental, and life insurance • Up to $25k towards family building services • $500 per year for wellness expenses • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical • $120 per month to spend on tickets to live events • Annual subscription to Spotify, Apple Music, or Amazon music