Senior Enablement Program Manager - Operational Effectiveness

Job Description

• Develop and Execute Enablement Strategy: Create and implement a comprehensive enablement strategy, delivering training programs and ongoing support to maximize the adoption and effectiveness of GTM systems and tools • Support Major GTM Operational Shifts: Build enablement strategies for significant GTM operational changes, such as territory adjustments and sales process updates • Optimize Enablement Operations: Build data dashboards to measure enablement impact in key programs (onboarding, continued learning, etc.) and build processes and frameworks to optimize enablement’s impact • Frameworks and Playbooks: Develop and maintain best practice frameworks and playbooks for operational processes and tools • Communications and Change Management: Build and execute effective communication strategies and change management tactics • Collaboration with Leadership: Partner with GTM Directors, Managers, and VPs to align enablement initiatives with organizational goals, ensuring consistency globally • Training and Coaching: Lead both in-person and virtual training sessions on various topics, including sales tools (Salesforce, Gong, Apollo.io), operational changes, and sales processes • Certifications: Coordinate and lead certification programs to ensure team proficiency and consistency in operational focus areas • Localized Content Creation: Develop and localize a variety of training materials, including e-learnings, videos, playbooks, and live training decks • Growth Initiatives: Participate in projects related to team growth, such as project management, communications, and team building

Qualifications

• 5+ years building and leading end-to-end enablement programs for global Sales and Customer Success teams • Proficient in a variety of enablement and sales tech stack tools such as Salesforce, Gong, Seismic, lead generation tools, contract tools, etc. • Strategic and data-driven professional with a proven ability to align enablement initiatives with broader organizational objectives, supported by explicit success metrics • Strong program management skills with demonstrated experience in driving projects from initial ideation through execution and maintenance phases • Proficient in stakeholder management, demonstrating excellence in fostering transparency and understanding project progress with stakeholders • Demonstrates strong executive presence, exhibiting confidence, professionalism, and effective communication skills when interacting with stakeholders at all levels of the organization • Experience designing and delivering large complex training programs that educate global sales and customer success teams on tooling and/or large operational changes • Ability to design and develop engaging and interactive training and content using a variety of adult learning modalities and methods (such as experiential learning, flipped classroom, knowledge retention best practices, etc.) • Consistent record of impacting revenue outcomes through enablement, based on documented success metrics • Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines, manage time effectively, and focus on the highest priorities • Have an enthusiastic “roll up your sleeves” mentality

Benefits

• medical, dental and vision coverage • health savings accounts • flexible spending accounts • 401(k) • flexible paid time off • company-paid holidays • a culture of learning that includes a learning allowance and access to a professional coaching service for all employees