Customer Support Specialist

Job Description

• Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions. • Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience • Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis • Dig deep and be curious about solving complex issues!

Qualifications

• Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team. • Love interacting with our customers and are happy to work hard. Whether it’s weekends or evenings, willing to step in and help because you believe in our mission • Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner • Are extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality. • Can work with speed and are results driven. • Thrive in a fast-paced environment and willing to roll with the punches • Possess excellent computer skills and comfortable with technology • Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!) • Worked in CRM/Ticketing systems with rigorous tracking

Benefits

• Unlimited PTO for salaried team members, plus 12 national holidays • Comprehensive and generous benefits package: • 16 weeks paid parental leave, for all employees • Flexible working hours — we care more about what you accomplish than what specific hours you’re working • Remote work environment • Equity for all new employees • Generous equipment budget for your home office setup ($1600) • Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup. • Plus much more!