Senior Content Designer

Job Description

• Lead the creation and oversight of content strategies that train GenAI models, advising on practical and effective implementation • Scale educational content across key product surfaces • Design, write, edit, test, and improve content across multiple touchpoints, including product flows, navigational elements, product names, emails, tutorials, and notifications • Collaborate on cross-functional teams with designers, data analysts, researchers, engineers, product managers, and marketing team members • Demonstrate excellent communication skills and the ability to influence product decisions, team direction, and strategy • Give and solicit feedback from UX design peers and contribute to the team through mentoring, onboarding, and crit participation • Ensure a consistent voice and tone across Thumbtack product content • Understand the relationship between business goals and user needs

Qualifications

• 5+ years of professional writing experience • 4+ years of experience in UX writing or content design • Excellent writing and editing skills • Proven ability to collaborate successfully with design and product partners • Ability to articulate your rationale clearly • Ability to work independently, juggle multiple work streams, and deliver on tight timelines • Portfolio of writing samples

Benefits

• Virtual-first working model coupled with in-person events • 20 company-wide holidays including a week-long end-of-year company shutdown • Library (optional use collaboration & connection hub)in San Francisco • WiFi reimbursements • Cell phone reimbursements (North America) • Employee Assistance Program for mental health and well-being