Revenue Operations Manager, GTM

Job Description

• Collaborate with business leadership to transform GTM strategies into well-designed and executed operations • Act as a trusted partner to stakeholders, working together to explore and implement feasible near-term and long-term solutions • Develop playbooks and success plans to optimize customer engagement and sales processes • Continuously innovate the capabilities of the GTM Engine, including customer health, renewal/churn forecasting, delivery forecasting, capacity modeling, and territory planning • Administer variable compensation plans for our GTM team members • Set up and manage integrations between Salesforce and other 3rd party systems, ensuring cohesion across the GTM tech stack • Increase transparency cross-functionally between post-sales, sales, and the rest of the GTM team by leveraging standardized metrics, reporting, and dashboards • Educate and train pre and post-sales teams on our tools through comprehensive training, documentation, and open lines of communication • Implement data governance best practices and processes for maintaining customer and sales data • Produce clear, concise process documentation for core GTM processes

Qualifications

• Execute like a pro and act as a strategic advisor • 5+ years of experience in Customer Operations and/or Sales Operations • Advanced administration of CS tools • Administration of Salesforce CRM preferred • Experience building out customer journeys and sales processes • Basic understanding of agile methodology • High emotional intelligence • Experience in Enterprise SaaS–AI SaaS is preferred

Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Flexible vacation time to promote a healthy work-life blend • Paid parental leave to support you and your family • Monthly Gym & Phone allowance • Work from home office stipend to help you succeed in a remote environment • Lunches and dinners included for in-office employees via Grubhub